9.1 There is No Such Thing As Constructive Feedback

9.2 How to Structure An Improvement Conversation

9.3 Turn Blame and Threat Into Appreciate and Suggest

9.4 What To Do When Things Are Not Working For You

9.5 Feedback: A Combustion Engine Is Much Better Than A Bomb

9.6 Coaching: How to Improve Performance: A Coaching Conversation

9.7 How To Be Assertive Without Harming The Relationship: A Coaching Conversation