6.1 How to Manage Difficult Conversations with Honesty and Respect

6.2 How to Really Listen in a Difficult Conversation

6.3 How to Inquire Productively

6.4 How to Express Your Truth with Honesty and Respect

6.5 How to Invite Inquiry

6.6 Verbal Aikido: how to Respond to Reasonable and Unreasonable Challenges

6.7 Conscious Performance Improvement: A Mutual Learning Conversation